Karl Bimshas Consulting

MANAGE BETTER LEAD WELL

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  • EVENTS

Your Customer Satisfaction Process

February 13, 2022 Karl Bimshas

How committed to exceptional customer service are you or your organization? How do you know? What and how do you measure client success?

Some business owners come across as arrogant when they talk about their clients. Overestimating your claims puts you at risk for setting unfulfillable expectations for new prospects. 

Excellent customer service occurs in an ecosystem built on your reliability, responsiveness, and commitment to the relationship. Like any relationship of value, it requires proactive effort, cultivation, and vigilant attention. When you take it for granted, erosion follows.

If your business or organization requires a clear focus on clients, patients, subscribers, or end-users to be successful, it’s worth using this tool to audit your current customer satisfaction process. It’s free, and your answers will give you valuable insight into what you know and don’t know about those you support.

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EVENTS

SparkLab Summit September 13, 2025

PODCAST

RSS The Podcast

  • 392. Do You Recognize Them?
  • 391. The Kind Modern Leader
  • 390. Sometimes, Leaders Forget to Prepare for Their Success
  • 389. Building Accountability into Leadership
  • 388. Practice Leadership on the S.I.D.E.
  • 387. How Do I Start to Lead?
  • 386. Weak Leaders Fear Empathy; Strong Leaders Use It

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Recent Posts

  • Evaluating Leadership Using the Karl Bimshas Consulting Leadership Scorecard
  • No More Drifting
  • Are You Experiencing Leadership Drift?
  • 16 Years of Aha
  • The Values Grid: Unlocking Purposeful Leadership Through Reflection

© 2025 Karl Bimshas Consulting

Contact

Karl Bimshas Consulting
2150 Comstock Street #710192
San Diego, CA 92111

info@KarlBimshasConsulting.com

Where to Start

  • 1. Browse the Resources Page
  • 2. Assess Your Leadership Attributes
  • 3. Do You Need an Accountability Partner?
  • 4. Act on Purpose – Leadership Goal-Setting

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