How committed to exceptional customer service are you or your organization? How do you know? What and how do you measure client success?
Some business owners come across as arrogant when they talk about their clients. Overestimating your claims puts you at risk for setting unfulfillable expectations for new prospects.
Excellent customer service occurs in an ecosystem built on your reliability, responsiveness, and commitment to the relationship. Like any relationship of value, it requires proactive effort, cultivation, and vigilant attention. When you take it for granted, erosion follows.
If your business or organization requires a clear focus on clients, patients, subscribers, or end-users to be successful, it’s worth using this tool to audit your current customer satisfaction process. It’s free, and your answers will give you valuable insight into what you know and don’t know about those you support.