Karl Bimshas Consulting

MANAGE BETTER LEAD WELL

  • Welcome
    • About Us
    • Karl Bimshas
      • Leadership Point of View
      • Bio
    • INFO AND INVITATION
    • FAQs
    • Why Value-Based Fixed Fees
    • Statement of Privacy
  • Leadership Coaching
    • Leadership Development
    • Kick-Ass Boss
    • Do I Need an Accountability Partner?
    • Do My Employees Need Coaching?
    • How Do You Measure Leadership Success?
    • Leadership Goal-Setting
    • Leadership Scorecard
    • Leadership Assessments
      • Core Competencies Index
      • DISC
      • DISC Lite
    • Customer Satisfaction
    • Sales Management
  • Blog
  • Podcast
    • Past Episodes
      • Leadership In Unusual Times
        • Podcast Questions
  • Books
    • Bimshas Books
    • Welcome to Leadership
    • Give A Damn
    • Disposable Journal
    • Pushing Back the Ocean
    • The Manage Better Lead Well Series
  • Testimonials
    • Interviews
  • Contact
    • Friends Don’t Let Friends Become Lousy Leaders
    • Payment Page
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    • Links
      • More Links
    • Compass
    • Invitation
    • Your 90-Day Review
    • Explain That Behavior
    • Monthly Survey
      • Leadership Health Check
      • Essential Leadership Skills Survey
      • How’s Your Leadership Development?
    • Monthly Offer
  • Resources
    • The Solution Exchange
    • Setting Goals and Vision Mini-Course
    • Improving Communication in the Workplace Mini-Course
    • Adaptability and Resilience Mini Course
    • 132 Leadership Tips
    • Be The Kind of Leader Who Gives a CRAP
    • Lead On Purpose Course
    • Leadership Development Prompts Calendar
    • Leadership Workbooks
      • Perspectives
      • Lead on Purpose
      • Sales Management Monthly Briefing
      • Mind Map Workbook
    • Leadership Development Box
    • Free Account Management Assessment
    • Women on the Rise
    • Writing Services
  • Lyderis
    • Leadership Library
    • Invitation to The Leadership Library

Do All Your Customers Love You? Nope.

March 29, 2019 Karl Bimshas

I recall a research study based on reciprocity, that discovered we have far few friends than we think we do. About half as many, if you define a friend as the kind of person who foregoes their Saturday plans to help you move, in the rain, because … [Read more...]

Leadership, Reflections on Leadership Customer Service

How’s Your Customer Lovelife?

February 14, 2017 Karl Bimshas

Do you think your customers are infatuated with you, or are you delusional? Reminder, your client, is the person, or persons, who decide to do business with you and your organization. You have internal and external customers. Your external … [Read more...]

Leadership, Reflections on Leadership Customer Service

No, Your Customers Don’t All Love You

September 15, 2016 Karl Bimshas

Whenever I hear an entrepreneur or executive describe how much their customers love them, I cringe. I am reminded of a recent research study that discovered, based on reciprocity, we have far few friends than we think we do. In fact, about half as … [Read more...]

Communication, Leadership, Reflections on Leadership Customer Service

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Key Links

  • Do I Need an Accountability Partner?
  • Do My Employees Need Coaching?
  • Leadership Point of View
  • Kick-Ass Boss
  • Bimshas Books
  • Blog
  • DISC
  • Resources
  • Why Value-Based Fixed Fees
  • User’s Guide
Reflections on Leadership Podcast

RSS The Podcast

  • 357. Leaders Are Not Exempt From Depression
  • 356. Your Adaptability and Resilience Skills
  • 355. Use the Hero’s Journey for Your Leadership Journey
  • 354. Effective Leaders Admit Their Mistakes and Make Amends
  • 353. Your Customers May Not Love You As Much As You Think
  • 352. 12 Positive Attributes of Effective Leaders
  • 351. 12 Negative Attributes of Lousy Leaders

Latest Books on Amazon

Popular Products

  • Disposable Journal
  • Give A Damn
  • Perspectives
  • Leadership Scorecard

Recent Posts

  • 246
  • Shades of Progress
  • Check your vision … and your mission, and values
  • A Little Collectivism From Time to Time Wouldn’t Hurt
  • Begin Again

© 2023 Karl Bimshas Consulting

Contact

Karl Bimshas Consulting
2525 Camino del Rio South, Suite 270
San Diego, CA 92108
858-583-2602
info@KarlBimshasConsulting.com

Where to Start

  • 1. Browse the Resources Page
  • 2. Assess Your Leadership Attributes
  • 3. Do You Need an Accountability Partner?
  • 4. Act on Purpose – Leadership Goal-Setting

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